You know when you have those things that stop you in your tracks when they shouldn’t? The things that you don’t expect to be an issue that suddenly become one. Well, my mental health appears to have become one of … Continue reading
As those of you who follow me on Facebook and Twitter will know, I’ve been having absolute hell with my current account provider – Barclays Bank. I’ve banked with them for coming up on four years now, and have never had a problem. But it seems that when there is a problem with Barclays, it will be huge.
I’ve been back and forth between branches, the customer service phone team, the fraud department and their online helpers and have reached no resolution.
Today, I’ve gone straight for the top and sent the following email to their UK CEO. I’m sharing this letter here in the hope to bring to light what Barclays willingly put their customers through. Customers who are just normal folk, trying to get by day to day. Continue reading
Posted in 2017, banking, compensation
Tagged bank account, barclays bank, CEO, compensation, complaint, fraud, online help, policies, procedures, PTSD, under review